Terms of service

Welcome to Nuvella. These Terms of Service govern your access to and use of the Nuvella website, products, services, and related features. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Nuvella

Nuvella is an online retail brand offering beauty, personal-care, lifestyle, and other consumer products through its online store.

Nuvella reserves the right to update, modify, or discontinue any product, service, feature, or website content at any time without prior notice.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Product images may include lifestyle or demonstration photography.

  • Minor variations in appearance, packaging, or accessories may occur.

  • We reserve the right to correct errors or inaccuracies in product information.

The availability of any product is subject to change without notice.

4. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

We accept the payment methods made available at checkout. By placing an order, you authorize the applicable payment provider to process the payment for your purchase.

In the event of an incorrect price being displayed due to a technical or human error, Nuvella reserves the right to cancel the affected order and issue an appropriate refund where payment has already been made.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase a product.

An order is considered accepted once Nuvella confirms or processes the order.

We reserve the right to refuse, cancel, or limit an order in situations including the following:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery or logistical limitations

  • Other circumstances requiring cancellation

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedures.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed during checkout or communicated to you.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete delivery information

  • Circumstances beyond our reasonable control

Nuvella is not responsible for delays caused by third-party courier or logistics providers, although we will reasonably assist customers in resolving delivery issues.

Customers are responsible for providing an accurate shipping address and contact information.

7. Returns, Refunds and Replacements

Our return and refund process is governed by our Return & Refund Policy.

Generally, eligible products may be returned within 7 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

For return or refund assistance, contact:

Email: nuvella.ind@gmail.com
Alternate Email: info@zentrova.co.in
Mobile: +91 98928 44086

Customers may be asked to provide photographs, videos, order details, and other information necessary to evaluate a return or product issue.

8. Product Use and Safety

Customers are responsible for reading and following the product instructions, warnings, and safety information provided with the product.

For electrical, beauty, personal-care, or other products that require specific usage instructions, customers should use the product only as intended.

Nuvella shall not be responsible for damage or injury resulting from misuse, unauthorized modification, improper installation, or failure to follow applicable product instructions, subject to applicable law.

9. Intellectual Property

All content appearing on the Nuvella website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Videos

  • Text

  • Website design

  • Marketing materials

is owned by or licensed to Nuvella or its applicable content providers and is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without prior written permission.

10. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website functionality.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems to scrape or collect website information without authorization.

  • Attempt to interfere with another customer's account or order.

  • Engage in fraudulent payment, return, refund, or chargeback activity.

11. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, logistics providers, analytics services, and other service providers.

Your use of third-party services may be subject to their respective terms and policies.

Nuvella is not responsible for the independent policies or actions of third-party service providers, except where required by applicable law.

12. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access for maintenance, updates, technical issues, security reasons, or other circumstances.

13. Limitation of Liability

To the extent permitted by applicable law, Nuvella shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Nuvella harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

15. Privacy

Your use of the Nuvella website may involve the collection and processing of personal information necessary to process orders, payments, deliveries, customer support, and other services.

Your information will be handled in accordance with our Privacy Policy.

16. Changes to These Terms

Nuvella may update these Terms of Service from time to time.

Any updated version will be posted on this page with the revised Last Updated date. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the Nuvella website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

18. Contact Us

If you have questions regarding these Terms of Service, orders, products, returns, or refunds, please contact us:

Nuvella Customer Support
Email: nuvella.ind@gmail.com
Alternate Email: info@zentrova.co.in
Mobile: +91 98928 44086

By accessing the Nuvella website or placing an order, you acknowledge that you have read and agree to these Terms of Service.