Shipping policy

At Nuvella, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

2. Delivery Time

Our estimated delivery timeframe is generally:

5-7 business days from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Nuvella may offer free shipping or promotional shipping offers. Any applicable offer will be displayed on the website or at checkout.

4. Shipping Locations

We currently ship to serviceable locations within India.

Delivery availability may depend on the courier service's coverage for the address provided.

If your location is not serviceable, we may contact you to arrange an alternative solution or cancel the order where delivery is not possible.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Mobile number
  • Any relevant landmark or delivery instructions

Nuvella is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for reshipment.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Please ensure that someone is available to receive the shipment and that your phone number remains reachable during the delivery period.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances, including

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Natural disasters
  • Transportation disruptions
  • Incorrect address information
  • Remote or difficult-to-service locations
  • Government restrictions or other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact our customer support team with your order number.

9. Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend:

  1. Taking clear photographs/videos of the package before opening it.
  2. Recording an unboxing video while opening the package.
  3. Contacting Nuvella customer support as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Lost or Missing Shipments

If your tracking information shows that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the relevant courier partner to investigate the shipment and determine the appropriate resolution.

11. Cash on Delivery (COD)

Where cash on delivery is available, customers must provide a valid and reachable mobile number and accurate delivery information.

Orders may be subject to additional verification before dispatch.

Nuvella reserves the right to restrict or cancel COD orders where there is a history of repeated failed deliveries, refused shipments, or suspected fraudulent activity.

12. Contact Us

For shipping, delivery, or tracking-related queries, please contact:

Nuvella Customer Support
Email: nuvella.ind@gmail.com
Alternate Email: info@zentrova.co.in
Mobile: +91 98928 44086

When contacting us regarding an order, please include your order number, registered mobile number, and delivery details so that we can assist you efficiently.

By placing an order through the Nuvella website, you acknowledge and agree to the terms of this Shipping Policy.