Refund policy
At Nuvella, we want you to be satisfied with your purchase. If you experience an issue with your order, please follow the policy below to request a return, replacement, or refund.
7-Day Return Policy
You may request a return within 7 days from the date of delivery.
To be eligible for a return:
The product must be unused and in its original condition.
All original packaging, accessories, manuals, tags, and other items received with the product must be included.
The product must not be damaged due to misuse or improper handling.
A valid order number or proof of purchase must be provided.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 7 days of delivery.
To help us verify and resolve the issue quickly:
Take clear photographs and/or a video of the product and packaging.
Clearly show the defect, damage, incorrect item, or other issue.
Mention your name, order number, registered mobile number, and reason for the request.
Email the photographs/video and your query to
nuvella.ind@gmail.com
or
info@zentrova.co.in
You can also contact us at the following:
+91 98928 44086
Our team will review your request and contact you regarding the next steps.
Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method wherever possible. Processing and reflection time may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds may require the customer to provide appropriate bank/UPI details for processing.
Shipping, COD, convenience, or other applicable charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by us.
Non-Returnable Products
Returns may not be accepted if:
The return request is made after the 7-day return period.
The product has been used, altered, damaged, or mishandled after delivery.
The original packaging, accessories, or components are missing.
The product is returned for hygiene-related reasons after being used, where applicable.
The product damage resulted from improper usage or failure to follow product instructions.
Return Approval
Please do not send a product back without first contacting us.
All return requests must first be submitted to Nuvella with the required photographs/video and order details. Our team will review the request and provide further return instructions if the request is approved.
Contact Us
For any return, replacement, or refund query:
Brand: Nuvella
Email: nuvella.ind@gmail.com
Email: info@zentrova.co.in
Phone: +91 98928 44086
Please include your order number and clear photographs/video of the product when contacting us so we can assist you faster.