Legal notice
Welcome to Nuvella. This Legal Notice governs the use of the Nuvella website, its content, products, services, and online shopping facilities.
By accessing or using this website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable terms, policies, and laws.
1. Business Information
Brand Name: Nuvella
Legal Entity: [Insert registered legal entity name]
Registered Office: [Insert complete registered office address]
Website: Nuvella
Customer Support Email: nuvella.ind@gmail.com
Alternate Email: info@zentrova.co.in
Customer Support Mobile: +91 98928 44086
Grievance Officer: [Insert name]
Grievance Officer Email: [Insert email]
Grievance Officer Contact: [Insert contact number]
Important: Please replace the bracketed information above with your actual registered legal entity name, registered office address, and grievance officer details before publishing this notice.
2. Website Ownership
The Nuvella website, including its design, layout, graphics, photographs, product descriptions, logos, trademarks, written content, videos, and other materials, is owned by or licensed to Nuvella and/or its respective rights holders.
Unauthorized copying, reproduction, modification, distribution, republication, or commercial use of website content is prohibited unless expressly authorized in writing.
3. Product Information
Nuvella makes reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on the website are accurate and up to date.
However, minor differences may occur between product photographs and the actual product due to:
- Screen and display settings
- Photography and lighting conditions
- Manufacturing variations
- Packaging changes
- Product updates or improvements
Nuvella reserves the right to correct typographical, pricing, specification, availability, or other errors when identified.
4. Product Use
Customers are responsible for using products in accordance with the instructions, warnings, safety information, and intended use supplied with the product.
For electrical, beauty, personal-care, or other products requiring specific instructions, customers should read and follow the applicable instructions before use.
Nuvella shall not be responsible, to the extent permitted by applicable law, for damage resulting from misuse, unauthorized modification, improper handling, negligence, or use contrary to the manufacturer's instructions.
5. Pricing and Availability
Product prices and availability may change without prior notice.
While we make reasonable efforts to maintain accurate pricing and stock information, technical or human errors may occasionally occur.
If an order is affected by a significant pricing, availability, or product-information error, Nuvella reserves the right to contact the customer regarding the order and, where appropriate, cancel the order and provide a refund for amounts already paid.
6. Orders
Submitting an order through the website does not necessarily guarantee acceptance of the order.
Nuvella reserves the right to cancel or decline an order in circumstances including the following:
- Product unavailability
- Incorrect pricing or product information
- Incorrect customer information
- Suspected fraudulent activity
- Delivery limitations
- Duplicate or suspicious orders
- Circumstances beyond our reasonable control
Where payment has already been received for a cancelled order, the applicable refund will be processed in accordance with our refund procedures.
7. Third-Party Services
The Nuvella website may use third-party service providers for payment processing, logistics, shipping, analytics, communications, technology, and other services.
Third-party services may operate under their own terms, conditions, and privacy policies.
Nuvella is not responsible for independent third-party websites or services, except to the extent required by applicable law.
8. External Links
The website may contain links to third-party websites or services.
Such links are provided for convenience and do not necessarily constitute an endorsement or guarantee by Nuvella.
Nuvella is not responsible for the content, security, availability, privacy practices, or policies of external websites.
9. Intellectual Property
All Nuvella trademarks, logos, brand elements, product photographs, graphics, videos, written content, website designs, and other original materials are protected by applicable intellectual-property laws.
No part of the website may be copied, reproduced, distributed, republished, modified, transmitted, or commercially exploited without prior written authorization, except where permitted by applicable law.
10. Prohibited Use
Users must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to website systems.
- Interfere with the operation or security of the website.
- Submit fraudulent or misleading information.
- Use the website to conduct fraudulent transactions.
- Abuse return, refund, replacement, COD, or payment facilities.
- Copy or commercially exploit Nuvella's content without authorization.
- Introduce malicious software, code, or other harmful material.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Nuvella shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through it.
Nothing contained in this Legal Notice is intended to exclude, restrict, or limit any consumer rights or liability that cannot lawfully be excluded or limited under applicable Indian law.
12. Consumer Rights
Nothing in this Legal Notice, our Terms of Service, Return & Refund Policy, Shipping Policy, or other website policies is intended to deprive consumers of rights available to them under applicable laws and regulations.
Where applicable, consumer complaints and disputes may be addressed through the grievance-redressal mechanisms provided by Nuvella and through applicable legal forums.
13. Website Availability
Nuvella makes reasonable efforts to maintain the availability and security of the website.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Completely secure
- Free from viruses or other harmful components
Temporary interruptions may occur due to maintenance, technical issues, updates, security concerns, or circumstances beyond our reasonable control.
14. Privacy
Information submitted by customers through the Nuvella website may be collected and processed for purposes including order processing, payment processing, shipping, customer support, fraud prevention, and other legitimate business purposes.
Please refer to the Nuvella Privacy Policy for information regarding the collection and handling of personal information.
15. Changes to This Legal Notice
Nuvella may update this Legal Notice from time to time.
Any updated version will be published on this page with a revised Last Updated date.
Your continued use of the website following an update constitutes acceptance of the revised notice, subject to applicable law.
16. Governing Law
This Legal Notice shall be governed by the laws of India.
Any dispute arising in connection with the Nuvella website, products, services, or this Legal Notice shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
17. Contact & Grievance Redressal
For customer support, product, order, return, refund, shipping, or other queries, please contact the following:
Nuvella Customer Support
Email: nuvella.ind@gmail.com
Alternate Email: info@zentrova.co.in
Mobile: +91 98928 44086
For formal consumer grievances:
Grievance Officer: [Insert Name]
Email: [Insert Grievance Email]
Phone: [Insert Phone Number]
Address: [Insert Registered Office Address]
We aim to address customer grievances within the timeframes prescribed by applicable law.
18. Acceptance
By accessing, browsing, or purchasing from the Nuvella website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable website terms and policies.
Nuvella reserves all rights not expressly granted in this Legal Notice.